US Orders

Orders will be dispatched within 2-3 business days from our office in New York.

Please note, we do not ship on weekends or holidays. Orders placed during this time will be processed the following business day.

You will receive a shipping confirmation email with tracking as soon as your order is fulfilled. Items in your order may ship separately to speed up processing and you may receive multiple tracking numbers.


If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order, we recommend that you contact the carrier directly.

Carrier information can be found on your tracking email. You can reach out to us via email if you are having trouble locating the carrier.

Items Returned to Sender

In some cases, an order may be returned to us for the following reasons:

  • Address was entered/formatted incorrectly at checkout.
  • The order was not collected in time.

If this occurs, we will be in contact once the order arrives back at our office to arrange re-delivery.

Changing an order after it's placed

To ensure orders can be processed & shipped efficiently we can only offer changes to orders up until the order has been fulfilled.

This includes requests to update addresses or items purchased (note: changes to items purchased will be subject to availability).

For any order amendment requests please email & include your order number in the subject.